Modern Travel Agent Podcast

22. Opening, Closing, and Scaling | Chris Dehner of Modern Travelworks

In order to have a successful travel agency business, you have to be able to open, close, and scale. You have to open the opportunity, typically with a pitch explaining how you can solve your client’s problem. You have to close the sale, because the longer you wait, the more likely they’re going to fall off and take their business elsewhere; and you have to scale, because you can’t run your business the same way with 500 clients that you did with 5. This episode is a quick look at how you can improve at opening, closing, and scaling.

Show Notes

  • This episode is brought to you by Palladium Hotel Group. As agents, we’re always looking to send our clients to resorts where we know they’re going to have an incredible experience, and the TRS Coral in Costa Mujeres is that resort for me. It’s a gorgeous property with beautiful swim-up rooms and top notch service. I loved it so much during my stay, I came home and immediately booked one of my best friends to stay there, and she absolutely loved it as well. She’s also vegan, and she was super impressed with the dining options. Our Director of Weddings, Itzel Rodriguez, has now stayed 3 times since it’s opening 4 years ago. To learn more about the TRS Coral and how you can partner with Palladium Hotel Group, please visit:

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