Modern Travel Agent Podcast

12. How To De-escalate Negative Situations With Unhappy Clients | Chris Dehner of Modern Travelworks

One of the most challenging parts of being a travel agent is de-escalating negative situations with unhappy clients. After 12 years in the industry, I’ve interacted with a lot of clients, some of which were unhappy, to put it mildly, and I feel like I’ve learned a ton throughout this process on what works and what doesn’t work, so on this episode, I’m going to share with you some of the tips I learned on how to de-escalate negative situations with unhappy clients.

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